Negotiating BPO deals with clients isn’t always a healthy experience. You tend to go overboard in showcasing the call center services that you have done in the past. In such cases, the client has a nagging doubt if you actually achieved all of that or it’s just a marketing plug. The ideal way to negotiate a call center deal with a client is to keep things under check and make a professional presentation. Appeal to the reason and logic rather than to emotion. If you have done something in the same domain, come up with facts and figures. Business heads and decision makers can easily see through the drivel you serve them. If you are basing your analyses on plain hardcore data, you are more there.
Clients often ask for BPO services that you have not done before. They may quiz you on how things are done in that aspect. When you are lacking the know-how, admit it. There’s no point in bagging a telemarketing project with just a cursory knowledge of how to do it. After bagging the project, you may face impossible hurdles trying to find a way out. It’s better to clarify that you have not done anything like that before, but you are a quick learner, have a capable team and you’re confident of handling the project. That speaks of honesty and trust in the telemarketing services team. There’s very little that team work cannot achieve.