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| Corporate Overview // About Us / Mission Statement & Values / Key Differentiators / Directors / Locations |
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| On-Shore, Near-Shore, Off-Shore---Blended-Shore Experience |
| Fusion BPO has nine contact centers in Canada, Latin America, and India. We adhere to strict business processes and best practices at each Fusion BPO location. We understand our client’s needs to maintain or improve quality standards while reducing costs. We treat each project as if our business reputation depends on it. We are experts and hiring the appropriately skilled agents to ensure success in each of the countries we operate in. Let us share our experience and knowledge with you- See the Fusion BPO difference in action! |
| Proprietary Technology |
| Fusion BPO believes in using off-shelf application when the appropriate tools are available. More importantly, we believe that when an off-the-shelf application doe not match our business needs, we build it ourselves. Our Call Center PRO (CCP) is utilized at every Fusion contact center. CCP is a modular application that assists our managers in the flowing mission critical areas: |
| Workforce Management & Scheduling |
| Time & Attendance Tracking |
| HR (Employee Management, Payroll) |
| Reporting |
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| In addition, Fusion has built countless CRM & database applications for numerous clients. We have built quality tracking and applications for clients to track our performance as well s other partner they may have. Fusion BPO has strong roots in software design and development. Our technology makes a difference. |
| Partnership Approach: |
| Fusion BPO strongly believes that the best outsourcing experiences occur when firms truly act as partners in mutually owning the customer experience. Fusion BPO engages every opportunity from this perspective. By defining our client’s needs, delivering an extremely competitive and flexible proposal, assisting our clients in developing a quality “scorecard”, presenting our results in a quarterly business review, and working harder for our clients everyday, Fusion BPO earns the respect of our clients and truly becomes a long-term partner. |
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