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| Experience // Case Studies / Testimonials / Processes / Technology |
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“Fusion BPO continues to deliver a delightful customer experience.”
- Sean Smith, Market Director of Memorex
“FusionBPO’s services have more than met our expectations and have helped Tracfone achieve and maintain its industry leading level of customer service.”
- Paul Kozma, EVP of Operations
Fusion BPO Tech Services provides us with a quality outsourcing solution from beginning to end. Fusion BPO makes our outsourcing experience a productive, reliable and convenient solution for our company. Fusion BPO has an experienced and professional team that invests the time and effort in our programs to make them successful. The account management team provides us with updates, reports and feed back responding quickly and professionally to all inquiries. The IT team is knowledgeable and efficient at developing solutions or meeting program specific requirements. The program managers become product experts and transfer the knowledge to the team to help all agents reach the program goals. FusionBPO does a lot of the little things as well like setting up conference bridges for all sales, training and IT calls. They have US and toll free contact numbers for their clients to reach them at any time. Currently FusionBPO has 2 large national accounts for our company and we look forward to continuing to expand our business with them. All in all Fusion BPO is extremely responsive and makes working with them a profitable and reliable solution.
- Gerry Dunne, Jr., President, Global Contact Services (GCS)
“I can’t say enough about Fusion BPO’s professionalism, attention to detail, and focus on excellence.”
- Bob Grady, General Manager of ATCLE.
“As with all large-scale, short-duration projects, we had our share of challenges in meeting our customer’s ramp-up requirements. Fortunately, the Fusion team, with only basic instruction from us, made the customer interface and order entry processes virtually invisible – and absolutely painless.
Not only were they up and running earlier than originally requested, but they exceeded our service level agreements from day one. I can’t say enough about FusionBPO’s professionalism, attention to detail, and focus on excellence. At one time we were nervous about outsourcing this most critical part of our supply chain. Now, FUSIONBPO is one of our strongest links.”
- Bob Grady, General Manager of Autocraft
“Not only does Fusion design an outstanding solution at an unbeatable value, partnering with them have increased our operational efficiencies, customer satisfaction, and retention. From the beginning of our partnership, the professional Fusion BPO account team has been dedicated to NOW and our customers”
- Larry Seab, CEO NOW Communications, Inc.
Fusion BPO provided service to Webxites for several years and was always a trusted partner and capable vendor
- Gene McCubbin, President, Webxites Holdings, Inc.
Fusion BPO has been a valuable partner for us. Selling DISH Network requires many skills as well as strong product knowledge. It has been our experience that Fusion BPO is able to manage a team which has both the skills and knowledge to produce new quality subscribers for us. We are also very pleased with their great communication skills. Whether paying a personal visit to our corporate offices or just needing a response to an email, they have always proven to be an operation we can count on.
- Ben Solberg, Owner/Director, ALLSAT Inc. |
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