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Jersey City, NJ 07311,
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Request For Quote
Please complete the following questionnarie to help us better understand your needs
Request a Quote
Your Contact Information
(*) Fields are mandatory
Contact Name
*
Title
*
Company Name
*
Address
Phone
*
Ext
Fax
E-mail
*
Web Site
Information About Your Program
1. What type of process would you like to outsource? (multiple selections allowed)
Customer service
Technical Support
Telesales
Lead Generation
Appointment Setting
Customer Surveys
Market Reseach
Customer Retention
Data Entry/transcriptions
Order Processing
Inbound Other
Outbound Other
Program Description
1. Does your program require inbound calls, outbound calls, or both?
Inbound
Will you Provide List?
Outbound
Both
2. How many inbound or outbound calls do you estimate per month?
Inbound
Outbound
3. What is the anticipated average handle time (AHT) (length of the call in minutes) ?
Inbound minutes per call
Outbound minutes per call
4. If this is a sales program, what is the anticipated/required sales?
Sales per hour (per agent)
Sales per day (per agent)
5. Will call contact be with Businesses or Consumers?
Business - Title(s) of contact
Consumer
6. When do you anticipate your program will begin and end?
Begin
End
Ongoing Program
7. What is your budget?
8.What pricing model do you prefer?
Dedicated hourly rate
Per minute
Transaction rate
Per Sale (Pay for performance)
9. What search engine did you use to find Fusion BPO?
10. What search term(s) did you use?
11. Please provide us with any additional comments you feel is important about your company, your program or your requirements.
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