While serving the global marketplace, the E-Commerce industry needs good telecommunication in order to succeed in the ever-changing economy.
The key to success in e-commerce business lies in exemplary customer service. As a result, many e-commerce giants are trying to deliver a seamless customer service experience across all channels. To do so, they need to team up with a multichannel call center outsourcing partner that can provide excellent customer service for higher customer satisfaction.
As a renowned multichannel and multilingual retail BPO with a global presence, Xplore-Tech can offer your e-commerce businesses end-to-end call center solutions to meet their various challenges. Our custom call center solutions can meet all your business requirements to a tee, resulting in seamless customer experience, greater cost efficiency, improved revenue, and customer loyalty.
At Xplore-Tech, we have a global multi-cultural workforce that speaks many languages. Besides English, French, and Spanish, we also speak various European and Asian languages. We also support voice, email, and chat channels. We also offer a host of services to meet the different outsourcing requirements of a modern e-commerce business.
Our Service offering for the e-commerce industry
- Sales support
- Customer service
- e-commerce answering service
- Order taking and processing
- Complaint management
- Email support
- Live chat support
- Billing support
- Order fulfillment inquiry
Why choose us?
Scalability – As your market grows, your requirement for a large call center team increases too. Also, it would help if you are ready for the increased customer interactions during the holiday season and shopping festivals. At Xplore-Tech, with 16 delivery locations across the globe, we are prepared for the challenge. Out human and technology resources are capable of scaling up or down to meet the business requirements of our e-commerce clients.
Multichannel – E-commerce customers today expect to get an answer to their queries through their preferred communication channel. Therefore, such a business today needs a multichannel call center partner to meet their ever-growing customer expectation. At Xplore-Tech, we provide customer communication through several communication channels, including voice, email, and chat.
Multilingual – Customers of e-commerce business can come from anywhere and speak any language. They may not even be well-versed in English. To deliver an excellent customer experience, you need to provide them with customer service in their language. At Xplore-Tech, we support English, French, Spanish, as well as several European and Asian languages.
High-quality customer care – With over 15 years of experience in the customer service industry, we are known to deliver high-quality customer service. We train our agents in your brand value to provide a unified brand experience across all domains ranging from customer service, customer complaints, cross-selling and upselling, and a lot of other services.
Data Security – We are a PCI certified contact center. We take data security seriously and adhere to regulatory compliance, which makes us the ideal call center partner of the e-commerce industry.
Cost efficiency – Having a global delivery model, we can provide a significant cost advantage to our e-commerce industry clients.
Want us as your call center outsourcing partner? Let’s talk about how we can benefit your business.
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