Financial service providers have unique business outsourcing needs encompassing everything from customer service to fraud operations
In this age of customers, the banking, financial services, and insurance sector are facing multiple challenges such as:
- Delivering customer experience excellence at each stage of the customer journey
- Delivering cost efficiencies, providing 24X7 customer service
- Cross-selling and up-selling of their products and services
- Creating new market opportunity beyond their geolocation
To overcome these challenges, BFSI companies need to find the right outsourcing partner with experience, expertise, and state-of-the-art technology.
With over 15 years of experience, a global presence in 16 delivery locations worldwide, 6000 highly-skilled agents, and PCI certification under its belt, Xplore-Tech can be the ideal outsourcing partner for a BFSI company. We enable your organization to succeed by streamlining communication with your customers.
At Xplore-Tech, we amass our expertise and experience to provide your customers with a great experience through inbound and outbound communication through voice chat and email.
Our end-to-end service offerings for the BFSI sector
At Xplore-Tech, we provide a variety of services to meet the increasing outsourcing needs of the BFSI industry. Some of our most vital service offerings include:
- Answering services
- Claims processing
- Customer service and customer care
- Complaint management
- Sales and customer acquisition
- Cross-selling and upselling of financial products (credit cards, mortgage, insurance products and loans)
- Tech support
Why choose us?
Scalability – As your market grows, your requirement for a large call center team increases too. At Xplore-Tech, we are ready for the challenge with 16 delivery locations across the globe. Out human and technology resources are capable of scaling up or down to meet the growing business requirement of our BFSI clients
Multichannel – Even BFSI customers today expect to get an answer to their queries through their preferred communication channel. Therefore, the BFSI industry today needs a multichannel call center partner to meet the ever-growing customer expectation. At Xplore-Tech, we provide customer communication through multiple communication channels, including voice, email, and chat.
High-quality customer care – With over 15 years of experience in the customer service industry, the quality of our customer service is second to none. We rigorously train our agents in your brand value to deliver a unified brand experience across all domains ranging from customer service, customer complaints, cross-selling and upselling, and a lot of other services.
Data Security – We are a PCI certified contact center. We take data security seriously and adhere to regulatory compliance, which makes us the ideal partner of the BFSI industry.
Cost efficiency – Having a global delivery model, we can deliver a significant cost advantage to our BFSI industry clients.
Want us as your call center outsourcing partner? Let’s talk about how we can benefit your business.
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