Healthcare industry with its unique challenges needs customized outsourcing solutions by the people who have deep domain expertise.

Long product development life cycles, regulated environments of different countries, complex market dynamics are a few of the unique challenges every player of Healthcare industry pose whole operating in a dynamic environment. Xplore-Tech’s healthcare outsourcing solutions assists its clients to manage and resolve complex product enquiries, and in thoughtfully attending to the special needs of their valued customers.

With multi-location and global agent model, Xploretech Services offers a flexible delivery network that allows its clients to get the right skills and services at the right price from its 16 delivery centers spread across the globe. Depending on the client’s needs, we offer state-of-the-art outsourcing solutions from our onshore, nearshore or offshore contact centers.

To get high conversions at a reduced cost, you may opt for our offshore contact centers in the Philippines, Jamaica, El Salvador, and India.

We also have onshore and nearshore contact center service provided from our delivery centers in the US and Canada to help you deliver better member interaction while protecting important healthcare information of your member. Our HIPAA compliant healthcare call center in the US ensure that your sensitive healthcare data remains protected.

We also have PCI-DSS certification to ensure that the credit card data of your members is not violated in any way.

Looking for linguistic support as per your business needs? Xplore’s expertise in English, Spanish and French can help you to break geographic barriers and expand your market.

Customized Healthcare Training: Xplore carries out customized training programs to healthcare engagement FTEs. We also acquire relevant talent for healthcare assignments.

Our services include:

  • Product launch and promotions
  • Consumer awareness campaigns
  • Market research & survey
  • Health care claim processing
  • Customer service
  • Direct-response telesales
  • Outbound sales campaign
  • Cross selling and up selling
  • Order processing
  • Order tracking
  • Lead generation
  • Advisor support service
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