“The world is a book and those who do not travel read only a page” – the same can be said for the BPO industry. Any BPO company that does not serve the travel industry only reads a chapter or two of BPO basics.
Today’s global travel and hospitality industry is not limited to airlines, hotels, airports, cruises, and car rentals. Modern travelers demand standardized procedures, faster order processing, better travel and hospitality packages, and excellent customer experience. Thus, delivering the best service at the best rate often poses a threat to the players of the travel and hospitality industry.
With the growth of the travel and hospitality industry, industry players are finding it hard to overcome the steep and intelligent competition. With a little help from Xplore-Tech, and its tried and effective outsourcing solutions specially designed for the travel industry, you can stay ahead of the game. We assist businesses by leveraging their peripheral costs while helping them focus on their core competencies.
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Changing the travel and hospitality industry one step at a time
Xplore-Tech has a vast experience of serving some of the leading names of the travel industry from across the globe. That has given us a thorough understanding of the industry and its unique challenges. With deep domain expertise, experienced and skilled teams, and a focus on achieving operational excellence, we ensure higher conversion rates and returns on investment for your business.
Through our 16 multilingual contact centers across the globe, we offer you the option to choose from onshore, offshore, and nearshore outsourcing services. With our latest tools, technologies, modern business philosophies, and skill-based global agent models, we have achieved a much higher rate of success for our clients than they have experienced operating on their own. We can help your business to manage revenue versus cost equations, operate existing businesses more effectively, build new campaigns, and drive higher customer loyalty through excellent customer service.
We have a vast experience in working with some of the biggest names in travel industries. Our high-impact multichannel and multilingual solutions have helped our clients ace various travel industry challenges such as cost optimization, boosting customer experience, and even increasing revenue through cross-selling and upselling. Our AI-based solutions help online travel agents deliver improved customer experience, ensure repeat business, and improve margins. Our multichannel and multilingual service offerings, customer assistance platform and a global delivery model are some of the benefits that we add to our clients’ business.
In the age of mobile and social media, hospitality companies are thinking about re-establishing their brand and providing a unified brand experience to their customers across the web, chat, email, social media, and voice channels. They are also looking for minimizing cost and maximizing operational efficiency and customer experience.
With our industry experience, expertise and technology, Xplore-Tech helps its hospitality clients boost customer engagement and loyalty, improve efficiency and make fact-based business decisions. Our impeccable call center services, together with our AI-based solutions, help our hospitality clients reach the right customer at the right time to build greater engagement.
Our services that aid the travel and hospitality industry:
- Customer Service
- Billing / Invoicing Support
- Refunds / Claims Processing
- Email and Chat Support
- Failed Bookings
- Refunds / Exchanges / Schedule Changes
- Fare Optimization
Additionally, we have also provided the following services ranging to travel industry clients such as airlines and travel agencies:
- Sales and reservations
- Loyalty program management
- Customer relations / Retention
- Promotion of product and services
- Inquiry handling
Why chose us?
- 15+ years of experience
- Global delivery model with 16 delivery locations across the globe
- Multichannel support
- Multilingual support
- End-to-end service solutions
- AI-based solutions
Want us as your outsourcing partner? Contact us today!