Answering Services

Customers don’t do business with companies – they do business with people.

Make unanswered calls a thing of the past with Xplore Tech’s answering services

In this ever-connected age, the telephone is still the most preferred channel for the customers to communicate with a company due to its distinct human factor that strengthens the customer-company relationship.

To deliver paramount customer experience through telephone, a company has to have a good telephone answering services team. It will allow them to avoid the banes of telephonic call center services

  • Long waiting time
  • Staying on hold
  • Getting transferred from one department to the other to find a decent answer
  • The poor experience delivered to bring down AHT

However, it is possible to avoid any such issues by simply outsourcing your answering services to an experienced call center services provider.

With over 15 years of experience in the contact center industry, Xplore-Tech can be your perfect call center partner. With the latest technology, expertise, and skilled resources, we can ensure that none of your customer calls will ever go unanswered again, and therefore, you will not lose any business opportunities.

Customer-focused service:

Ensuring satisfaction and experience

At Xplore-Tech, we make customer satisfaction and customer experience a priority both during the peak hours and off-peak hours while handling your telephone answering services. Besides immediate response and first call resolutions, we also provide that much needed personal touch to make your customers immediately feel at home. It also contributes to their customer satisfaction and imparts a positive experience that compels your customers to keep coming back to you.

Xplore-Tech’s Answering service: A perfect tool for customer success

Just like the fingers in your hand, no two answering services are the same. At Xplore-Tech, we aim to offer you an Answering service solution that offers immediate assistance to your customers who call you with purchase-related queries or otherwise. Here’s what makes us stand out as a telephone answering service provider:

  • Scalability
  • 24/7 accessibility
  • Cost efficiency
  • Multilingual agents
  • Thorough training
  • Improved customer satisfaction
  • Customer retention
  • Faster customer acquisition

Let’s talk about how Xplore-Tech can help you retain your existing customers and acquire new customers with telephone answering services.

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