Great customer service is the key to exceeding customer service and building solid brand loyalty

In this age of cut-throat competition, each customer matters. You need to pay as much attention to satisfy the needs and expectations of your customers as to acquiring new customers. Gaining their trust and loyalty by providing them superior customer experience has become vital to business success.

To offer your customers an excellent customer experience, you need to meet your customers’ ever-changing expectations through state-of-the-art customer service. That is where Xplore-Tech comes in. With over 15 years of experience in the customer service domain, the latest technology and a large talent pool in 16 centers across eight countries, we can cater to various needs and expectations of your customers while ensuring that they have a positive brand experience.

Multiple channels, multiple languages – one excellent service

Xplore-Tech is a multichannel call center provider offering customer service through voice, chat, and email. Customers today want their queries and issues resolved via their preferred communication channel. With our multichannel customer service offering, we can meet this expectation head-on, resulting in higher customer satisfaction score and improved customer experience.

Besides being multichannel, we also take pride in speaking your customers’ languages. When your brand speaks to your customers in their native language, it creates a strong customer-company relationship.

Thanks to our global, multi-cultural workforce, we speak English, Spanish, French, German, Portuguese, Japanese, Mandarin, and many other European languages. Talking to your customers in their native language bolsters greater customer satisfaction and offers a significant customer experience.

At Xplore-Tech, we ensure that our agents are rigorously trained to understand your business, products and brand values so that they can promptly respond to your customers who are looking for a way to resolve their queries or issues.

We also put stress on adding that personal touch to each customer interaction to make the customers feel special and valued, and their satisfaction score skyrockets.

When your customers are happy, they are more likely to provide you with repeat businesses and even become your fierce brand advocates everywhere. As you know, word of mouth is still one of the most potent ways of brand promotion; keeping your customers happy with outstanding customer service has become essential to business success.

What sets us apart from other providers?