Meet the Team
No success can be complete without a successful start. With our team with us, every day is a new beginning for Xplore!
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Founders: Our Cornerstones of Success
It’s been 15+ years since Xplore-Tech Services took its first step in 2004. Over this period, the company experienced growth through a series of acquisitions and mergers to become a diversified BPO company of repute. With 16 delivery centers spread across Canada, the USA, Jamaica, El Salvador, Albania, the Philippines and India, we offer a wide range of services including inbound, outbound and back office services through voice email and chat.
In just 15 years, we’ve been at the top and done things only a few companies have achieved within such small span of time. All these have been possible because of the guidance from our founder members. Without their vision, we could not have reached the apex of success.
Prashant Khandelwal, Chief Finance Officer
Prashant is a qualified Chartered Accountant, Company Secretary and Cost & Management Accountant. He has over 26 years of rich experience in rendering consultancy services to diverse client base across a wide range of industries. Prashant has accumulated rich experience in handling various consultancy assignments in fields of mergers & acquisition advisory, due diligence reviews, valuations, business plan preparation, India entry advisory and Investment abroad etc. He also has experience of handling critical tax, transfer pricing and transaction advisory engagements.
Rajesh Ramdas, Senior Vice President
Rajesh is a Commerce Graduate and has around 27 years of rich industry experience in strategic business leadership. He has extensive experience in business planning and operations, sales growth, client services, productivity, cost rationalization and contract negotiations. Rajesh has been associated with renowned organizations like Wipro Spectramind, Sutherland Global, Bharti Airtel, Aditya Birla Minacs, Virtusa Consulting, Tech Mahindra, and Karvy Digiconnect.
Jyotendra Thokchom, Global Head - Sales and Marketing
He works closely with the board and is responsible for bringing overall business transformation and business growth (organically and inorganically). JT works closely with the multi-cultural and diverse team to create the business growth strategy and provides the overall strategic direction. The operations team work closely with him to draw from his operational experience and run an efficient organisation. With an overall work experience of 21+ years in IT & BPO outsourcing industry, he has worked in various leadership roles within Sales and Marketing, Account Management, Institutional Quality and Operations. He brings in a wealth of knowledge across Retail, BFSI, Travel & Hospitality domains. He is determined and leads from the front with a vision to achieve high level growth!
Subhendu Dhar, Head of Information Technology
He has worked with CMC Limited (formerly IBM) for 6 years post which started his own startup Company DIPL and has extensive years of experience in RISC based Platforms (Miniframe & Mainframe Computer), UNIX, Novell Netware, and Windows. Subhendu has experience in managing SME/Corporate/PSU/Government Segment as a Solution Architect to design, create manage & maintain different client IT infrastructures including Datacentres, Servers, Storage, Campus Networking, Public Cloud IaaS model. Subhendu has completed BE in Electrical Engineering from one of the most prestigious University in India.
Ritesh Chakraborty, Vice President - Operations
Ritesh Chakraborty is the Vice President - Operations at Fusion BPO Services. Ritesh holds an overall experience of 20 + years and has been associated with us since inception of the organization. During his journey with us he has headed Operations, IT, Sales & Marketing, RTA/WFM and Quality, proving himself to be a committed company advocate. He has played key role in several business transitions. His energy, enthusiasm and outstanding leadership skills have consistently improved versatile deliverables of the organization.
Lalita Sinha, Director - Human Resources
Lalita Sinha is the Director - HR at Fusion BPO Services. She has over 23 years of HR Management experience with background of repeated success, implementing best practices and building successful HR department from the ground up. Her career started with NIIT Ltd and thereafter worked for RPG Retail Group and other Contact Center. She is a CPHR (Chartered Professional in Human Resource) and SHRM-SCP. Also earned her Post Graduation degree in Human Resource from North Maharashtra University. She is a certified Lead Auditor of ISO 27001:2013 from British Standard Institution.
Rajan Singh, CTO
Rajan joined Fusion in 2004 and is responsible for global technology operations, as well as our innovation roadmap and expanding intellectual property footprint. His educational background includes master degree in Telecommunication and has extensive experience in Telecom , Network topology, mergers and acquisitions integrations, and technology transformations. Rajan provides leadership for the continued development of an innovative, robust, and secure information technology environment throughout the company.
Prasun Das, Head - Workforce Management
Prasun Das is the Head of Fusion’s Workforce Management, Business Analytics and Transformation Team. With 13+ years of experience in Workforce Practices and Change management processes. He brings forth a unique set of knowledge and skillset, which include an in-depth understanding of business processes, structured methodologies and good leadership capabilities.