Telecom

Good telecommunication is the key to more business. Right from customer acquisition to sales and order management, communication is a winning factor.

Telecom companies can manage cost pressures, benefit from specialized resources, and optimize existing investments by making the right outsourcing decision. It also helps them establish a flexible strategy to retain existing customers and acquire new customers. At Xplore-Tech, we help Telecom companies unlock the true potential of their value chain. Our Telecom outsourcing solutions, delivered from our contact centers spread across the globe, offer you a range of BPO services including call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as outsourcing services for your other non-core processes.

High Conversion from 9 delivery centers

With our global agent model in place we ensure high conversions at a reduced cost. We have offshore contact centers in the Philippines and India as well as onshore and nearshore contact centers in the US and Canada.

We speak your language

Xplore offers you the best linguistic support as per Telecom industry standards. Our expertise in English, Spanish and French can help you to break geographic barriers and achieve your business goals.

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Cost effective and measurable result:

Xplore brings its telecom clients 40 - 60% cost savings along with improvements in productivity, automation and process improvement that results in more savings.

Value addition & aiming for excellence:

We always aim for higher operational efficiency and improved performance delivery. Our domain knowledge, customer-centric approach and state-of-the-art technology help us achieve new heights of success.

Our service offerings include -

Customer Acquisition

  • Order taking
  • Order fulfillment
  • Contract management
  • Lead generation
  • Outbound sales
  • Sales analytics
  • Cross-selling and up-selling analytics

Operations and CRM

  • Inbound contact centre
  • Logging and monitoring service requests
  • Churn reduction
  • Usage analytics
  • CRM analytics
  • Collection analytics
  • Detailed reporting and analysis

Sales and Contracts Administration

  • Inside sales
  • Pricing and contract preparation
  • Sales order taking
  • Ordering support
  • Inbound contact center

Order Provisioning and Order Management

  • Delivery process creation for new product and services
  • Order provisioning
  • Technical validation and support
  • Order Tracking
  • Rejected Order Tracking
  • Multi-Vendor Tracking
  • Order Management
  • Billing
  • Data Management

Call us today + 1 866 - 581 - 0038

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