Corporate Overview

Strong domain knowledge, years of experience, skilled resources, and a growth mentality makes us who we are.

Xplore Tech Services Private Limited (A Fusion BPO group company) is a fast-growing business process outsourcing services and consulting provider with a global presence. Incorporated in the year 2004, with its headquarters located in Kolkata, India, and Draper, the USA, Xplore Tech has spread its BPO operations to multiple countries across the globe.

Xplore Tech offers end-to-end business solutions to a wide array of clients. Our expertise in varied domains and pool of skilled resources have helped us excel in the areas of business process outsourcing, software development, web development, internet marketing, and tech support.

The Xplore Story

Since its incorporation in 2004, Xplore Tech saw continued growth. At present, the company has 16 centers in 8 countries, including India, the Philippines, Albania, El Salvador, Jamaica, the US, and Canada. The expansion helped Xplore-Tech to emerge out as a prominent global outsourcing solutions provider.

Mission Statement

The mission of Xplore-Tech Services Pvt. Ltd. is to provide clients with the highest level of performance and quality by continually investing in people, processes, and infrastructure. We strive to ensure a strong financial return to our partners by catering to all their business process outsourcing needs.

Corporate Values

We aim to be every client's customer experience partner. We believe in a constant pursuit to set high standards at each stage of our well-defined processes, including BPO services as well as other services. We strive to ensure that all our clients get the maximum return from their respective businesses.

Our Service Offerings

As a global outsourcing service provider with multichannel and multilingual capabilities, Xplore Tech offers voice, email, and chat support to its clients, supporting their various outsourcing needs. We provide call center solutions to clients across different industry verticals ranging from Media & Entertainment, Finance, Travel and Hospitality, Healthcare, and Telecom to Technology, Research, and Analytics.

We have 16 contact centers located in different locations across India, the Philippines, Albania, El Salvador, Jamaica, the US, and Canada offering call center services including inbound, outbound, and back-office services, through voice, email, and chat.

Recently, besides its business process outsourcing services, Xplore Tech has also spread out its operations in other fields like software and web development, internet marketing, and tech support.

We offer a host of outsourcing services to our clients across the globe. We also have dedicated divisions for software and web development, internet marketing, and tech support.

At Xplore-Tech, we focus on providing quality solutions that can add value to our customers' business. We help our clients grow their business by ensuring process optimization, reducing costs, and maximizing revenue.

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Where We Make the Difference?

  • Strong foothold with over 15 years in the global outsourcing circuit
  • Robust infrastructure with a global presence
  • Strong Management Background.
  • Dual headquarters - Kolkata (India) and Draper (Utah, USA)
  • Multi-language capability (English, French, Spanish, Italian, German, Japanese, Mandarin and more)
  • Two separate hosted and completely geo-redundant Data Centers - Draper, USA, and Montreal, Canada.
  • All sites safeguarded and interconnected (first available Agent – on demand)
  • PCI DSS v3.2 and ISO/IEC 27001:2013 Certified
  • Minority Business Enterprise (MBE) Certified
  • Generator backups, dual-network entry, interconnected Avaya platform
  • Customized Technology Solutions.
  • Dedicated Software and Web Development Unit.
  • A highly skilled and experienced talent pool of 6000 employees across the globe
  • Strong customer base across the US, Canada, the UK, and Australia.

Call us today + 1 866 - 581 - 0038

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